PDF C-C4H56I-34 FREE - LATEST TEST C-C4H56I-34 DISCOUNT

Pdf C-C4H56I-34 Free - Latest Test C-C4H56I-34 Discount

Pdf C-C4H56I-34 Free - Latest Test C-C4H56I-34 Discount

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 2
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 3
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 4
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

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Quiz SAP C-C4H56I-34 SAP Certified Application Associate - SAP Service Cloud Version 2 First-grade Pdf Free

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

  • A. Product
  • B. Installed base
  • C. Customer
  • D. Contract

Answer: A,C

Explanation:
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
* Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
* Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
* Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily.
You can create installed bases in the Installed Base work center, under the Installed Base view.
* Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
* Creating a Registered Product - SAP Learning, slide 3-4
* Solution Guide for SAP Service Cloud Version 2, page 31-32


NEW QUESTION # 54
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

  • A. Product
  • B. Warranty
  • C. Maintenance plan
  • D. Registered product

Answer: A,D


NEW QUESTION # 55
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

  • A. An active service contract must be added to the installed base.
  • B. A customer needs to be assigned to the installed base.
  • C. At least one registered product must be assigned to the installed base.
  • D. The installed base must be set to active status.

Answer: B,D

Explanation:
Prerequisites for using installed bases in cases:
* Assign Customer (A): Links the installed base to a business partner for context.
* Active Status (B): Only active installed bases can be referenced in cases.
Why other options are incorrect:
* C. Registered Product: Not mandatory (e.g., empty installed bases can exist).
* D. Service Contract: Optional for entitlements, not core to installed base usage.
References:
* SAP Help Portal: "Installed Base in Case Management".


NEW QUESTION # 56
Which services can be added to a business role? Note: There are 2 correct answers to this question.

  • A. Measurements
  • B. Installed base
  • C. Warranty
  • D. Maintenance plan

Answer: A,B

Explanation:
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.


NEW QUESTION # 57
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

  • A. Installed bases
  • B. Installation points
  • C. Registered products and installed bases related to the account only
  • D. Products
  • E. Registered products

Answer: A,B,E

Explanation:
The Related Objects facet in a case allows linking to:
* Registered Products (A): Specific instances of products (e.g., serialized items) tied to the customer.
* Installed Bases (B): Collections of products/components the customer owns.
* Installation Points (C): Physical/logical locations within an installed base (e.g., "Building A, Floor 3").
Why other options are incorrect:
* D. Account-Limited Objects: The facet includes all related objects, not restricted to the account.
* E. Products: Generic product definitions (from the product master) are not directly assignable here.
References:
* SAP Service Cloud Guide: "Case-Related Objects Configuration".


NEW QUESTION # 58
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